TLAC NOW LLC ("we", "us") wants you to be happy with Niche Busters. This policy describes when refunds are available and how to request one.
Subscriptions
- Monthly and annual plans are billed in advance and renew automatically.
- You may cancel at any time from your account. Cancellation stops the next renewal; your access continues until the end of the current paid period.
- Monthly plans: non-refundable once the billing period has started. No partial refunds for unused days.
- Annual plans: refundable on a pro-rata basis within the first 7 days of the initial term if you have not consumed more than 25% of your monthly quota.
Duplicate or Erroneous Charges
If you were charged twice or in error, contact us within 60 days and we will refund the duplicate charge in full.
Service Outages
If a confirmed outage causes you to lose access for more than 48 consecutive hours in a billing period, contact us and we will issue a pro-rata service credit.
What Is Not Refundable
- Charges older than 60 days.
- Plans on which the monthly quota has been substantially consumed.
- Add-ons that have been delivered or used (one-off reports, exports, credits).
- Cancellations made after a renewal has already processed (cancel before renewal to avoid the next charge).
EU / UK Consumers
EU and UK consumers have a statutory 14-day right of withdrawal for distance contracts. By starting to use the Service immediately after purchase, you expressly request the Service to begin and acknowledge that you lose the right of withdrawal once the Service has been fully performed within the 14-day period. Separately, TLAC NOW LLC offers a voluntary 7-day refund window for annual plans as described above.
How to Request a Refund
Email hello@nichebusters.net from the email address on your account with your order ID and the reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank. Refunds are issued by TLAC NOW LLC, 3245 Main St. Ste.235 #304, Frisco, TX 75034.