Refund Policy

Workspace Partnership Requests

Requesting a workspace briefing is free and creates no meeting, acceptance or payment obligation, so no refund applies to the request. Any future paid partnership services and their cancellation or refund terms must be set out in a separate written agreement before purchase.

NICHE BUSTERS ("we", "us") wants you to be happy with Niche Busters. This policy describes when refunds are available and how to request one.

Subscriptions

• Monthly and annual plans are billed in advance and renew automatically. New yearly Starter ($539) and Pro ($1,419) purchases provide 12 months for the price of 11; existing subscribers keep their locked yearly price while the plan stays active without a gap.
• You may cancel at any time from your account. Cancellation stops the next renewal; your access continues until the end of the current paid period.
• Monthly plans: non-refundable once the billing period has started. No partial refunds for unused days.
• Annual plans: refundable on a pro-rata basis within the first 7 days of the initial term if you have not consumed more than 25% of your monthly quota.
• Yearly price lock: while an annual Starter or Pro plan stays active and renews without a gap, it renews at the yearly price you started with, even if our list prices increase. Switching plans, cancelling, or letting the plan lapse ends the lock; taxes and fees may still change.
• Included yearly report: active yearly Starter and Pro plans include one Market Reality Report per billing year. It must be claimed during that year, does not roll over, and has no cash value.
• 30-day pause: instead of cancelling, a paid plan can be paused once every 12 months for 30 days. No charges are made while paused and plan tools are paused; saved work is kept. Billing and access restart automatically after 30 days.
• Credits do not roll over: monthly plan credits and usage allowances reset at the start of each billing period. Unused credits are forfeited at reset and are not refundable, transferable, or convertible to cash.
• Purchased credits: credits bought separately expire one year (12 months) from the purchase date. Unused purchased credits are refundable only within 14 days of purchase and only if none of that purchase has been consumed; after that, and upon expiration, they are non-refundable and have no cash value.

One-Time Reports (Quick Reports, Vendor Event, Commerce & Product Survival Scan™)

Quick Reports (QuickScan Business Report, Strategic Intelligence Report), Vendor Event Profitability Scanner™ reports, NICHE BUSTERS Commerce reports, and the Product Survival Scan™ full report ($99, one-time) are one-time digital products produced specifically from the information you submit.

• Before delivery: if you purchased but your report has not yet been generated or unlocked, email us and we will refund in full.
• After delivery: once the report has been generated, unlocked, viewed, or exported, it is non-refundable, because the product has been fully performed.
• Pay-to-unlock verticals: submitting an intake is free. You are only charged when you choose to unlock the completed report, and unlocking constitutes delivery.
• Wrong or incomplete inputs: reports built from inaccurate, partial, or outdated information you supplied are not refundable. We will regenerate once, as a courtesy, if you submit corrected inputs within 14 days.
• Bundles: multi-event bundles are refundable only for events that have not yet been scanned; delivered events in the bundle are charged at the single-report price.
• Technical failure: if a report cannot be produced due to a fault on our side, you receive a full refund or a regeneration at your choice.

Free Programs (Community Reactivation Pilot, Founding Growth Cohort & Demo Events)

Action Intelligence™ and Resident Intelligence™ controlled-pilot participation do not create a public self-service purchase or subscription. If an authorized business agrees to separate consulting fees, the written agreement for that engagement governs those fees; this one-time digital-report refund rule does not silently apply to it.

• Applying to the Community Intelligence & Reactivation Pilot, the Serious Business Score™ calibration pilot, the Founding Growth Cohort, or a Demo Event is free. No charge is made, so no refund applies.
• The Serious Business Score™ is invitation-only during calibration. Applications are reviewed by a person, participation costs nothing, and an application or invitation never creates a subscription, a payment obligation, or a refund entitlement.
• These programs do not create a subscription. If you later choose a paid plan or one-time report, the terms above apply to that purchase.
• You may withdraw from a free program at any time; withdrawal does not create a credit, refund, or entitlement.

Local Visibility Launcher™ Packages

• The Free Visibility Finder is free and no refund applies.
• Paid LVL packages are one-time purchases unless explicitly sold as a recurring monitor plan. Package entitlements expire twelve (12) months after purchase.
• Before delivery: if you have not yet generated an outlet match list or promotion package, email us within 14 days for a full refund.
• After delivery: once the outlet match list, promotion package, tracking links, or published campaign page has been generated, the package is considered delivered and is non-refundable.
• Because outlets decide independently whether to publish, a rejected, ignored, or underperforming submission is not grounds for a refund. Fees you pay directly to an outlet are between you and that outlet and are not refundable by us.
• Recurring monitor plans can be cancelled at any time; cancellation stops the next renewal and access continues to the end of the paid period.

Strategic Advisor Usage

Strategic Advisor access is included with eligible plans and consumes plan credits. Credits consumed by completed Advisor responses are not refundable. If a confirmed fault on our side causes a failed or empty response, the associated credits are restored.

Demo Events & Live Gap Snapshot Applications

Demo Event registration and Live Gap Snapshot candidate applications are free. No payment is collected at registration and no refund applies. If a selected Live Gap Snapshot candidate chooses to purchase an optional paid scan, the purchase is treated as a one-time report under the rules above.

Duplicate or Erroneous Charges

If you were charged twice or in error, contact us within 60 days and we will refund the duplicate charge in full.

Service Outages

If a confirmed outage causes you to lose access for more than 48 consecutive hours in a billing period, contact us and we will issue a pro-rata service credit.

Upgrade Credits

Apply what you paid for the Business Gap Scan toward 90-Day Competitive Growth Plan within 7 days.

• The credit equals the amount actually paid for the Business Gap Scan, excluding taxes and any separately purchased add-ons.
• It can be applied once, by the purchasing account only, within 7 calendar days of the original purchase.
• It applies only to an eligible quarterly membership and has no cash value.
• It cannot be combined with itself, split across purchases, transferred, or reissued after expiry.
• Once applied, the credited amount is no longer separately refundable under the one-time report refund terms.

If an upgrade credit has been applied, the credited amount is treated as consumed toward the 90-Day Competitive Growth Plan and is no longer separately refundable under the one-time report terms. Credits expire 7 days after the original purchase and have no cash value.

What Is Not Refundable

• Charges older than 60 days.
• Plans on which the monthly quota has been substantially consumed.
• Add-ons, Quick Reports, Vendor Event, Commerce, or Product Survival Scan™ reports that have been delivered, unlocked, viewed, or exported.
• Cancellations made after a renewal has already processed (cancel before renewal to avoid the next charge).

EU / UK Consumers

EU and UK consumers have a statutory 14-day right of withdrawal for distance contracts. By starting to use the Service immediately after purchase, you expressly request the Service to begin and acknowledge that you lose the right of withdrawal once the Service has been fully performed within the 14-day period. Separately, NICHE BUSTERS offers a voluntary 7-day refund window for annual plans as described above.

How to Request a Refund

Email info@getnichebusters.com from the email address on your account with your order ID and the reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank. Refunds are issued by NICHE BUSTERS, 3245 Main St. Ste.235 #304, Frisco, TX 75034.